Support
Engineer team available 24/7, no marketing scripts.
Priority on technical topics: peering, latency, WireGuard/OpenVPN integration, compliance. Priority SLA for Cyvera Horizon.
Priority support
Network engineers 24/7, average response around 12 minutes on the premium plan.
support@cyveravpn.com
Security team
Vulnerability reports, published PGP keys, 72h response SLA.
security@cyveravpn.com
Anonymous assistance
Cookie-free channels, anonymized public answers, archived.
https://cyveravpn.com/support
Knowledge base
- WireGuard and OpenVPN guides (CLI + GUI), profile export.
- Verification procedure for hashes and PGP signatures.
- Advanced latency resolution (peering, MTU, SNI bypass).
FAQ
How does CyveraVPN guarantee no logs?
We write no traffic or DNS data to disk. Ephemeral technical logs are encrypted in RAM and purged automatically within 12 hours.
What is CyveraVPN’s jurisdiction?
CyveraVPN is registered in a neutral jurisdiction outside the 5/9/14 Eyes alliances and uses providers without retention obligations.
Can I use CyveraVPN on multiple devices?
The Free plan covers 1 device. Cyvera Horizon includes 5 devices with emergency slots and instant revocation from the dashboard.